Privacy Policy

1. Introduction

Crossroads Caravan & Camping Site (“we”, “us”, “our”) is a family-run campsite near Newquay that respects your privacy in accordance with UK GDPR. This policy outlines how we collect, use, store, and share your personal data when you use our services or visit our website.

2. Data Controller

Crossroads Caravan & Camping Site
Lewannick Road, Cubert, Newquay, Cornwall, TR8 5HL
Phone: 07775 844123 · Email: crossroadscampsite6472@gmail.com

3. What Data We Collect

• Booking or enquiry forms: name, email, telephone, pitch or vehicle type, stay dates

• Communications: details via email or phone regarding bookings or enquiries

• Website analytics: anonymised data such as IP, device, and pages visited using essential and performance cookies; no profiling or marketing cookies

4. How We Use Your Data

We use your data to:

• Manage booking enquiries and reservations

• Send confirmations, updates, and follow-ups

• Improve our site and services via anonymised analytics

• Meet legal, tax, and insurance requirements

5. Lawful Basis for Processing

• Contractual necessity: to fulfil bookings and enquiries

• Consent: if opted-in for further communications

• Legitimate interests: to run and enhance our campsite operations and digital presence

• Legal obligation: for record-keeping and compliance

6. Sharing Your Data

We do not sell or rent your personal data. We may share it with:

• Service providers: third-party processors (hosting, booking system, email)

• Legal or regulatory authorities, if required by law

7. Cookies & Tracking

• Essential cookies: enable booking forms and site navigation

• Performance cookies: track anonymised analytics
  No advertising, profiling, or third-party cookies are used

8. Data Retention

• Booking and enquiry details: stored up to 7 years for legal and operational purposes

• Analytics data: session logs are deleted after 24 months; aggregated data retained as needed

9. Your Rights

You have the right to:

• Access, correct, delete, or restrict your personal data

• Withdraw consent or object to processing

• Request portability of personal data
  To exercise your rights, contact us via phone or email. You may also lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure servers, and controlled access to protect your data. Although no system is entirely fail-safe, we follow best-practice security standards.

11. International Transfers

Your data is processed and stored within the UK—no overseas transfers occur.

12. Policy Changes

We may update this policy. The Effective Date will reflect any changes. Continued site use indicates acceptance.